1. General Item Return Policy

If your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped out of Dhaka, you can send it back to us within 35 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.


If the item is still within the validity period of this warranty:

We will reimburse you for the return shipping fees after the defective item has arrived in our warehouse. Any further costs incurred during the return process will be at the customer’s expense.


If the item is outside the validity period of this warranty:

The customer shall be held responsible for all the shipping fees and charges when returning the defective product.

2. Return a DOA (dead on arrival) item

If the item arrived broken, please contact us within 7 days from the delivery date and follow the procedure for the 7 Days Product Guarantee.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.

2.1 7 days DOA product guarantee

If one or more of the items you received are damaged, different or not working, you will be protected by this guarantee.


Below please find its procedure:


  1. Within 7 days of receiving the product, contact us with a photo or video showing the issue and whether you want a refund or replacement;


What we will need from you.


  • A photo or video showing the issue;

  • A photo of the shipping label and original packaging;

  • To tell us if you prefer a refund or replacement;

  1. We will review your claim and contact you if we need more information;

  2. If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees.

3. Return a defective item

We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
– This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.

• Photos of the front and the back of the package or box.
• Partial shipment slips (if applicable).
• Photo or video of the defective item.
• Photo or video and a detailed description of the problem.


4. Within 90 days (from the date of shipment)

If the products malfunction (except for reasons caused by incorrect usage and accidental or intentional damage) within 90 days after shipment, you can return the product back to us if the products cover specific warranty period. You should receive an e-mail with the shipment date and other details after your order has been shipped. Once we receive and approve the return a full refund or replacement will be offered and a shipping cost reimbursement will be issued when you provide us with a receipt of the shipping charges you paid to send it back to us (the tracking number of the return package or a screenshot of the shipping receipt. please contact our customer service for a further confirmation.

5. After 90 days from shipment

We will not accept requests for a refund or a replacement after 90 days from shipment.
Please contact our customer service representatives for more information.

6. Return incorrect item received

If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and provide us with the following proofs:

• Photos or a video of the incorrect item.
• Photos or a video showing the problem occurred with this product.


Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.


7. Return unsatisfactory products

If you are not satisfied with your purchase, you can return a product within 14 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways.
Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.


8. How can I return the defective item to Lilabali Xpress?

Please contact us before returning a defective item in order to receive the return shipping address and other instructions.

9. Important Notes

All customers should contact Customer Service for approval before sending anything to us before returning any item(s). Lilabali Xpress will not be responsible for returned item(s) without notifying us in advance.


Below are some further suggestions and important reminders:


  • Keep all the packaging materials and shipping notes, which may be necessary for processing your return request.

  • After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we cannot receive this information, we will have to wait until when the product arrives in our warehouse.

  • Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and other processing fees will be at the customer’s expense.

  • You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request.

  • We can arrange a refund or a replacement of the product after receiving the defective item.

  • Please place a note inside the return package by including the following details (this will accelerate your return request)

  • Any warranty products damage and malfunctions within the validated period then only one time the products would be replaced.

  • Your order number.

  • The product ID or name and the quantity.

  • A short description of the problem occurred with this product.

Lilabali Xpress reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum or on the relevant section of our help center.